Delivery Information
Processing Time:
We will process your order within 1 working day to start the production of your products
Please Note: All sample doors are made to order in the same way as full-size doors.
The standard lead time applies.
Please view our Delivery Information below before placing your order.
Fulfillment and Production:
Once the order is processed your order will be marked as 'In Progress'. At this time we can not guarantee any adjustments or additional changes to your order as they will be in production.
See below all delivery times as a guide estimate
Although we always aim to dispatch orders as quickly as possible, all delivery dates provided are estimated and may be subject to delays, especially during busy periods. As we operate via direct dispatch from our manufacturing partners, production and shipping times can vary, and we are unable to guarantee exact dispatch dates.
If you are waiting for your parcel or have not received an update, please contact us and we will be happy to assist.
Please note that we cannot be held liable for any loss of earnings, missed appointments, or additional costs incurred due to delivery delays. For this reason, we strongly advise that you arrange installation or booking of any services only after all items and components have been delivered and checked.
All goods are delivered via DX and a tracking number is issued to your invoice once the goods have left the factory.
Estimated Delivery Lead Times:
| All Figures Shown Are Working Days From Order Date | ||
| Product Description |
UK Mainland |
Northern & Republic of Ireland |
| Cabinets | ||
|
ClicBox Flat-Packed Cabinets |
3-5 (White & Grey) 8-10 (Urban Oak & Anthracite) |
3-5 (White & Grey) 8-10 (Urban Oak & Anthracite) |
| Complete Flat-Packed Kitchens | ||
|
Supplied with Wilton |
4-7 (12-14 M2M) |
9 (12-14 M2M) |
|
Supplied with Jayline |
4-7 (12-14 M2M) |
9 (12-14 M2M) |
|
Supplied with Valore, Bella or Zurfiz |
21 | 21 |
| Samples, Doors, Panels & Trims | ||
| Ora | 4-7 (12-14 M2M) |
8 (14 M2M) |
| Jayline | 4-7 (12-14 M2M) |
8 (14 M2M) |
|
Valore, Bella & Zurfiz |
12-14 |
12-14 |
| Accessories | ||
| Hinges & Drawers | 5 | 5 |
| Handles | 5 | 5 |
| Sinks & Taps | 3-5 | 3-5 |
| LED Lighting | 3 | 7 (N.I. Only) |
| Storage Solutions | 5 | 5 |
Delivery Cost:
Free on orders over £500, £20 delivery charge on orders up to £500
Delivery Service:
1-2 man standard delivery to kerbside
We DO NOT ship outside of the UK/ROI.
We DO NOT delivery to the Highlands/Grampians, IOM, IOW, Guernsey or Jersey. or other offshore locations.
How The Items Are Packaged:
All cabinets will arrive Flat-Packed.
Cabinets and doors are packaged in polystyrene protection and factory sealed cardboard boxes. All flat slab doors come with a protective film to avoid scratching during fitting.
Notice:
You will receive text message updates to the number provided at checkout regarding the delivery date/time.
Damages / Missing Items:
If you notice an item on your order is damaged whilst taking the delivery, please still take it in and follow the steps below. Advise driver to note it as damaged, driver is not to take the damaged parcel back.
Damages/ items missing must be reported within 4 working days of receiving the goods by email to sales@jandadoors.co.uk
Please include your order reference number, the reason for replacements as well as corresponding images.
Transit damage claims will only be honoured if the delivery note has been clearly signed as DAMAGED/MISSING, ask the driver to note this. Signing unchecked is not acceptable by the carrier.
Once the claim has been accepted, a replacement will be processed within 1 working day. Delivery lead times will remain as above.
Please double check the number of parcels being signed for matches the number of parcels received. Advise the driver of any missing parcels on delivery and then contact us. Please allow up to 3 working days to locate and re-deliver the missing parcels. If they are not found, replacements will be sent.
Returns:
You are able to return your order up to 7 working days after delivery in accordance with the Distance Selling Regulations.
This only applies to orders that have not been adapted (Made to measure, drilled for hinges or painted to order).
You will be responsible for the cost of the shipping back.
Initial delivery charges of your order will not be refunded.
Please email sales@jandadoors.co.uk for return instructions.
Check our refund policy before sending any items back: REFUND POLICY